Store Policy

General Information

All Products sold through the Adorre.com.sg website are subject to these Terms & Conditions.

By using this Website, whether as a guest or registered user, you confirm and affirm that you have read, understood and that you agree to be bound by the Terms & Conditions in the form in which they appear at the time you are using the Website.

You also warrant that you have the legal capacity to bind yourself to these Terms & Conditions.

Adorre reserves the right to amend its site and contents as and when it is deemed fit.

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Account Creation

The Customer must be over 18 years of age, and shall complete the registration process according to Adorre requirements as stated on the Website.

He/she is required to provide personal information during registration of an account on the Website or in the course of using the Services. Such information may include name, contact details and other information that is not otherwise publicly available.

The Customer is required to provide Adorre with a current, valid e-mail address, billing address, delivery address (if different), and contact phone number.

The Customer warrants and certifies that the personal information he/she is required to provide is at all times true, accurate, current and complete. Adorre reserves the right to cancel any unconfirmed account or an account that:

• Has been inactive for a long period of time

• If it is found to have inaccurate information

• If it is determined that the account may be compromised or used for fraudulent purposes

This includes the creation of multiple accounts under the same person to reuse discount codes. Any person/s caught doing so will receive a warning and be required to pay the amount misappropriated or face legal action.

The Customer agrees to the use of his/her personal information for the purposes of Adorre providing its Services to him/her. Such use of personal information shall be in accordance with the Terms & Conditions.

The Customer may not transfer his/her account or account login/password to any other person.

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Vouchers & Discount codes

Vouchers provided to customers for use at Adorre will be subjected to the rules under our Terms & Conditions.

All vouchers and discount codes provided are valid for a single use unless otherwise stated.

All vouchers and discount codes provided are non-stackable, i.e. only one voucher or discount code can be used per order.

Multiple uses for vouchers that are for single time use (eg. First time customer discount) by the same person / household will be considered fraudulent and deemed invalid. Adorre reserves the right to deny service to any fraudulent parties that may attempt this.

Further action may be taken against the errant party in the form of seeking restitution or persecution by legal means.

Brand related vouchers are only valid when purchasing from particular brands. (eg. Bird Feeds $10 vouchers.) These vouchers are only valid if the order contains products from that particular brand / voucher. Attempts to use brand related vouchers on non related brands will be ignored.

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Security

The account password created by the Customer should be unique and kept secure.

The Customer is entirely responsible for maintaining the confidentiality of the information provided when registering an account, including, without limitation, the password.

The Customer agrees to limit the access of the account to himself/herself only, and take all reasonable measures to ensure the confidentiality of the account password used to access the Services.

Given that the account can only be accessed by the Customer, it is agreed that the Customer will be responsible for all activities that occur under the account. If the Customer becomes aware of or suspects any unauthorized use of the account, or any known or suspected security breach such as disclosure of the password or theft of account information, he/she should notify Adorre immediately.

The Customer consents to disclose all information provided to all staff, agents, representatives and servants of Adorre, service providers and contractors, including home delivery personnel, and consents to Adorre use of such information provided for the purposes of his/her use of the Services.

When the Customer registers for an account with Adorre, he/she is asked to consent to receive e-mail marketing communications. If the Customer gives such consent, he/she may opt out (unsubscribe) at any later time by clicking a link provided in any marketing e-mail or on the Customer’s account.

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Orders

Your order is confirmed once you receive an order confirmation from us via email, which includes an order reference number. If, for whatever reason, we cannot process your order, we will contact you on the phone number you have provided us.

If a product is Out of Stock, we will also contact you to advise you on the expected waiting time. We’d also be happy to make alternative recommendations if you can’t wait for the Out of Stock product to arrive.

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Payment

Payment for purchases on this Website is to be made via Stripe or PayNow.

Stripe is a secure payment channel where the Customer’s financial data, such as credit card and account numbers, are never revealed to Adorre.

Stripe also employs SSL technologies and a series of security procedures to protect the Customer’s information and enable secure online shopping. By using Stripe, the Customer is also protected from any unauthorised transaction/s.

After the checkout process, Stripe will carry out a standard pre-authorization check on the Customer’s payment card to ensure that there are sufficient funds to fulfill the transaction. Products will not be dispatched until this pre-authorization check has been completed and payment has been received. The Customer’s card will then be debited.

The Customer acknowledges that Adorre has no control of or responsibility over Stripe or any other payment method, and hence cannot guarantee the service level of the payment method.

To ensure proper payment, the Customer is solely responsible for providing and maintaining accurate contact and payment information associated with his/her account with Adorre.

The Customer agrees to pay all applicable taxes or charges imposed by any government entity in connection with the purchase of goods and/or products. If taxes are required to be paid, Adorre is entitled to invoice the Customer for such charges and all costs incurred by Adorre.

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Trademarks and Copyrights

All material used at Adorre are the property of the owners of Adorre and respective staff. No whole or partial replication of any content appearing on our website should be reused, redistributed or modified without given consent from Adorre.

Anyone using materials obtained on Adorre or its related social media without permission will be charged under the law.

Adorre will attempt to seek permission and credit any materials that we may we use from the internet. If any of our materials are uncredited, please let us know by Emailing us at adorresg@gmail.com and we will rectify the matter.

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Others

By using this website, you agree that you will not hold Adorre liable for any damages, injury or expenses which may result from using this website or using of the products sold on it.