Shipping & Returns
Delivery Information & Charges
Delivery is free for orders S$100 and above. If your order falls below S$100, there will be a delivery charge of S$4 or S$18.
Please note that orders that fall below S$100 AFTER application of discount codes will incur a delivery fee of S$4 or S$18.
This fee will be added to your order at time of checkout.
We deliver to all places in Singapore, including Sentosa. We endeavour to have all orders dispatched within 3 -5 working days of your order being placed.
Delivery must be acknowledged by the Customer or his/her authorized recipient on Adorre delivery invoice.
The Customer should ensure that an authorized recipient is present at the delivery address during the selected time slot to receive the delivery, failing which we reserve the right to charge a re-delivery fee for each subsequent trip after 7 days of unsuccessful re-delivery.
Should any Product in the Customer’s order be unavailable for any reason whatsoever, we shall contact the Customer to arrange for an alternate delivery timing or change of order.
​
Variation / Cancellation of Order
The Customer may vary or cancel the order up to the point in time that Adorre has commenced processing the order and the Customer will not incur any cost in doing so. After which, Adorre will impose a cancellation fee for each order cancelled.
For Products on special time and/or quantity limited promotions, any amendment of quantity ordered after submission of order is subject to stock and price availability.
Subject to the Customer's consent, Adorre may substitute an ordered Product with another similar Product if the initial Product ordered by the Customer is unavailable. The final purchase amount charged to the Customer will be adjusted accordingly for any price difference. However, for the avoidance of doubt, Adorre pets reserves the right not to replace the unavailable Product.
If there is no prior consent from the Customer for a substitution, no substitution shall be made and a credit adjustment for the unavailable Product will be made accordingly.
Adorre reserves all the right to not accept orders of any Product that may have been presented wrongly or inaccurately on the Website. The decision to honor any price discrepancy is solely at Adorre discretion and its decision shall be final.
The prices reflected on the Website are subject to change at any time. However, the final cost of the Product(s) including all applicable delivery charges, taxes and duties is quoted before the Customer confirms his/her order. The Customer’s continued use of the Website after the final cost is presented will constitute acknowledgement and full acceptance of the final cost.
All Products are subject to availability. In the event one or more Products in an order are unavailable, Adorre reserves the right to proceed with the remaining order or to cancel the order and adjust the final bill accordingly. No replacement or subsequent deliveries will be made for the unavailable Product(s).
​
Exchange Policy
Customers are strongly advised to check the Products purchased at the time of delivery to avoid any possible dispute. All Products leaving Adorre supply / distribution centre have been checked for quality and quantity accuracy.
Subject to the Customer making a report to Adorre within 7 days of delivery of the order, Adorre shall exchange the Product if:
-
The Product is delivered in a damaged condition or is past its expiry date
-
The Product has a manufacturer’s defect
-
The wrong Product is delivered.
All promo / sale items cannot be exchanged or returned.
All exchanges must be returned unused in its original sealed packaging and condition.
All exchanges must be accompanied by the original tax invoice as proof of purchase from Adorre.
All replacement of Products will be done at the premises of Adorre . Customer can return or exchange the product to our office.
Adorre reserves all the right to collect, and the Customer shall be obliged to return, a Product that was not part of the Customer's order which is delivered to the Customer by mistake.
Adorre shall not be further liable for any damage loss or inconvenience of any form suffered whatsoever arising from any discrepancy.